There Are Really Only Five Main Drivers For Improvement Within An Organization
Those five are:
• Strategy
• Lean operations
• Balanced culture
• Customer responsiveness
• Leadership
Strategy sets direction and gives focus to improvement. It must however be deployed throughout the organization to be effective.
Processes need to be mapped and analyzed in a methodical way; projects must be managed; problem symptoms traced to root causes; data must be collected before decisions are taken; trends in customer preferences detached and fed back; improvement activity of any kind reported on and coordinated; improvement action measured. Just about everything should be done to a discipline.
A balanced culture means effective, creative management of people. Customers are served by people; processes are managed by people. Only people can deliver quality improvement. For them to work well they must be empowered, given direction, measured, and reviewed and success recognised.
Customer responsiveness keeps the organization focused on customer needs, reactions and changing requirements.
Finally, leadership ensures that everyone is enthused and supported to work on the strategy, improve processes, serve customers and become active team players.
So immediately we can recognize that the most important factor, which ultimately determines an organization’s potential for success, is leadership
Source: Jonathan Farrington’s Blog
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